After installing the Alexa App, the issue that Amazon Alexa App is not working on Windows 10 PC is encountered by many of the users. There can be a number of possible reasons for this problem. In such a scenario, it is always recommended to seek professional advice from Alexa experts to fix the problem.
Below we are highlighting some of the common reasons behind Alexa not working error and its troubleshooting solutions:-
Poor Internet Connectivity
Sometimes unstable internet connection is the reason behind Alexa not working error. You can check your WIFI or LAN connection to make sure that they are working. Also, check the Antivirus software or firewall blocking the Alexa from accessing the internet. You can also try to add the Alexa to the exception list in your Windows 10 firewall to fix the error.
Outdated Alexa App
The outdated app always creates the compatibility errors in Windows 10 PC. You need to update the Alexa App to the latest version. This will help you to fix this problem. To update your Amazon Alexa App, restart the Alexa App and then close it by clicking on the option ‘Quit App’. Again, start the Alexa App and you will be prompted for the installation of updates ( if any new update is available).
Wake Amazon Alexa for PC
By default, there is no voice activation for Alexa for PC. You can start it only by launching the app. After that, you can click ‘Alexa’ icon present at the bottom of the app and give a command. Though, in some of the Windows 10 PC with the hands-free access allows the users to wake the Alexa App by using the ‘Wake Word’. To check whether your device supports the Wake Word, follow these steps:
1. Open the Alexa App
2. Go to the menu and choose settings.
3. Check whether you can select the ‘Wake Word’ option.
If it is available, use the wake word option. Else, launch the app manually.
If the Amazon Alexa app is still not working, you need to contact the Alexa experts to find the root cause of this problem and troubleshoot the issue.
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